Combs Spouts Off

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Posts Tagged ‘business’

Is failure no longer an option?

Posted by Richard on July 22, 2008

Last week, Larry Kudlow went on a great rant against bailouts:

Why does it seem to me that all Washington ever seems to talk about these days is bailouts? Bailout Freddie Mac. Bailout Fannie Mae. Bailout Wall Street. Bailout homeowners. Is it possible in America today that no one is allowed to fail?

You know, Phil Gramm was right. We are a nation of whiners. No one wants to believe that failure is an option anymore. Whatever happened to personal responsibility? Or learning from your mistakes? Or going through transformative difficulties that just might change your life and your behavior? But it seems like failure is off the board nowadays and that it’s government’s job to rescue everybody.

Read the whole thing.

But Larry shouldn't be surprised. Ever since the 60s radicals grew up (if you can call it that), they've been trying to eliminate grades, scorekeeping in sports, valedictorians, … They strive to eliminate all risk, embrace the "precautionary principle," and keep an army of litigation lawyers employed trying to make sure someone pays for every unfortunate event in the universe.

They argue that those who succeed in our economy are just "winners of life's lottery." So clearly, those who fail are just "losers in life's lottery." And they see government's primary purpose as eliminating (or at least ameliorating) the difference between the "winners" and the "losers."

They either are ignorant of or reject Joseph Schumpeter's argument that "Creative Destruction is the essential fact about capitalism" and the critical factor in its success. Most of them, even if persuaded that Schumpeter was right, would gladly give up the additional wealth and far higher standard of living for everyone that creative destruction makes possible, righteously preferring that we all be poorer, but more equal.

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Exxon’s obscene taxes

Posted by Richard on February 13, 2008

When Exxon Mobil announced a record $70 billion profit in 2007, every leftist and populist demagogue on the planet screamed in outrage that it was "obscene." But if you're an Exxon shareholder (and almost everyone with a pension plan, 401k, or IRA is, at least indirectly through an equity mutual fund), you might think that it's Exxon's taxes that are obscene. According to Mark J. Perry, Exxon paid $30 billion in taxes in 2007 — a tax rate of more than 40%!

In fact, for the past three years Exxon Mobil's tax bill has averaged over $27 billion a year. And here's the jaw-dropper: according to 2004 IRS data (the latest available), $27 billion is about what the bottom 50% of individual taxpayers pay. Their tax rate, by the way, is about 3% of adjusted gross income. 

Clearly, tax cuts will always "favor" the rich. If by "favor," you mean "bleed less deeply."

Note: The Seeking Alpha article linked above is an expansion of a post from Perry's blog, Carpe Diem. If you're at all interested in economics and business, visit Carpe Diem regularly. Perry is a fount of fascinating facts. Just today, for instance, he honors the death ten years ago of Julian Simon most appropriately

Perry has a knack for simple, striking graphs and charts that drive his point home. For instance, look at yesterday's post showing that we're in the most economically stable period in U.S. history. Or this graphic illustration of what's behind those CEO pay increases. 

UPDATE: This IBD editorial about oil company profits and taxes also noted Perry's numbers and added another interesting stat: 

And it's not just Exxon Mobil that's paying the freight. From 1977 to 2004, according to Tax Foundation data, U.S. oil companies cleared $630 billion after taxes while paying $518 billion in federal and state corporate taxes at an average rate of 45%.

So for the past 27 years, the investors who financed all the exploration, drilling, processing, refining, and distribution (and the concomitant job creation) have had to settle for just over half the profit that their risk-taking created and made possible — and then they had to pay personal income taxes on that.

To the economically illiterate (and the envy-driven), profits are obscene. To me, 40+% taxes are obscene.

UPDATE (10/31/08): The saga continues — Exxon's profits grew to a new record last quarter and its taxes grew even faster. 

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MPAA guilty of copyright violations

Posted by Richard on December 7, 2007

Oh, the wonderful irony! The Motion Picture Association of America is, together with the Recording Industry Association of America (RIAA), one of the most hawkish organizations anywhere regarding copyright protection. At one time, the MPAA fought to ban VCRs because they "encouraged" people to copy movies. More recently, the MPAA and RIAA have been the driving forces behind the odious digital rights management (DRM) schemes that encumber digital entertainment and restrict our "fair use" rights. So I found this news just hilarious:

The Motion Picture Association of America (MPAA) recently released a software toolkit designed to help universities detect instances of potentially illegal file-sharing on school networks. The toolkit is based on the increasingly popular Ubuntu Linux distribution and includes the Apache web server as well as custom traffic monitoring software created by the MPAA. Although the toolkit was previously available from a web site set up by the MPAA, the software was removed last night after the organization received a request from Ubuntu technical board member Matthew Garrett to take it down due to GPL violations.

Many of the components in the Ubuntu Linux distribution, including the Linux kernel, are distributed under the General Public License (GPL). … Distributing software licensed under the GPL in binary format without making source code available to end users is a violation of the GPL and constitutes copyright infringement.

The MPAA, which has consistently lobbied Congress for stricter penalties on copyright infringement, will likely take some much-deserved heat for this embarrassing gaffe.  

Much-deserved indeed. 

Meanwhile, there's more good news for consumers regarding digital music. Retail giants Amazon and Wal-Mart have joined the fight for DRM-free MP3s:

Earlier this year EMI and Universal Music Group started selling DRM-free music. Now, Pepsi and Amazon have teamed up to give away 1 billion DRM-free MP3s. The offer puts pressure on record companies who aren't offering music in DRM-free format to either join the party or miss out.

In the past, retail giant Wal-Mart has sold music with Microsoft's PlaysForSure DRM. iTunes, the top online music retailer in the world, sells music compatible only with Apple iPod and iPhone devices.

Now, Wal-Mart is siding with the Smash-DRM movement, claiming it wants to switch to a DRM-free catalogue in 2008 and threatening to leave behind any record label not willing to comply. Meanwhile, iTunes has already started selling DRM-free music. Change is definitely in the air.

A couple of years ago, I pointed out that Microsoft was defending consumers' rights by backing the HD DVD format and insisting that it include Managed Copy, an extension of DRM that restores consumers' fair-use rights. Now, music consumers have a friend in Wal-Mart. Microsoft and Wal-Mart, the little guy's friends — somewhere, a corporation-hating lefty's head just exploded. 🙂

Of course, those corporations are (as they should be) acting out of self-interest. It's really competition and innovation that are the little guy's friends:

Retailers and record labels wanting to sell DRM-free music are hardly feeling an alliance with the open source / free-love crowd. This is strictly business. Universal and others had no problem dealing with iTunes, DRM and all, when the iPod was the only significant MP3 player. But now that practically everybody has cell phones and other non-Apple devices that play digital music, cross-compatibility is looking a lot more interesting.

DRM will become marginalized as Apple's stranglehold on digital music playback weakens.

BTW, on Friday Wal-Mart is selling Toshiba's 3rd-generation HD-A3 HD DVD player for $298, and you get 12 (!) free HD DVDs. If you've been thinking about a high-def player, grab this deal!

 

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Got a small logo?

Posted by Richard on November 18, 2007

Don't put up with that teeny little logo the commercial artist created for your business. Get a great, big, impressive logo in no time with the amazing new Make My Logo Bigger Cream! It's clinically proven logo enhancing formula can make your logo up to 1000% bigger.

But wait! There's more! For your weekend amusement, be sure to watch the video (warning: like the commercials it's parodying, the audio is loud). I especially liked the White Space Eliminator and the Emotionator.

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China in perspective

Posted by Richard on August 15, 2007

Nicholas Vardy had an interesting "Fact of the Week" in the latest issue of The Global Guru:

The next time you hear a mind-numbing statistic about China, remember this: the U.S. economy increased in size by $2.2 trillion between June 2003 and May 2006. That's the equivalent of a whole new China in just 36 short months.

And we did it without using lead paint. 

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Virtualization profits

Posted by Richard on August 14, 2007

VMWare shares rose 75% today, the biggest opening-day gain among this year's IPOs. The huge jump (from the $29 IPO price to a closing price of $51) gives the company a market capitalization greater than Ford's and just slightly behind software giant Adobe Systems. VMWare's surging sales and profits are due to the growing popularity of its ESX Server, a highly-specialized sort of operating system for running multiple instances of other operating systems. The Motley Fool explained VMWare's success reasonably well for the non-geek:

Back in the 1990s, a group of super-smart computer scientists from Stanford dusted off the concept of virtualization, which was once popular with mainframes during the 1970s. The technology made it possible to create more than one virtual machine on a single physical server.

It was a "eureka!" moment. With data-center space running about $1,000 per square foot, and power usage at about $560 per server, the cost savings of using virtualization can add up fairly quickly for customers. As a result, VMware has enjoyed crushing demand, roughly doubling its revenue every year since 1999.

Storage giant EMC bought VMWare in 2004 for $635 million, and still owns 87% of the shares (now worth north of $16 billion). So you'd think EMC shares would be through the roof today, too, right? Wrong — they were down 71 cents (3.7%). Go figure. 

I suppose the market's expectations for the VMWare IPO were already built into the EMC share price. It's up over 80% from when I bought it in July 2006. 

As for VMWare, there's one cloud on the horizon, and it's an Open Source cloud that may rain lawyers:

Bloomberg believe VMware’s IPO today may the largest technology offering since Google. But doubts have been cast over the company’s supposedly proprietary ESX product, which may be derived from Linux.

Christopher Helwig is the Linux SCSI storage maintainer, and one of the top 10 contributors to the Linux kernel. He has been pursuing VMware over the issue for a year.

Is Hellwig right, and is VMware a derived product of Linux? Unless vmkernel can be loaded without the Linux kernel, it would appear so. VMware was developed from another, long ago OS created as a research project, but it’s unclear whether vmkernel was ported from that OS or rewritten as the Linux-requiring binary blob.

What’s more of an issue is that VMware had these serious questions posed directly to them a year ago, repeated in a public forum many times since, but have yet to respond at all.

If you're interested in all the geeky details about the VMWare kernel, Linux kernel, bootloaders, and Linux kernel driver licensing, that VentureCake post will fix you right up. But note that Mike is an Open Source partisan, not a disinterested, objective observer.

In any case, if you're thinking this is another Google and wondering whether to jump aboard, you might want to factor in a litigation risk.  

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Maybe this should be a crime

Posted by Richard on May 25, 2007

Yesterday, I wrote disapprovingly about the criminalization of hateful speech. I'm pretty close to a First Amendment absolutist, really. But today, I read something so horrendous and pain-inducing that I'm tempted to call for criminal penalties. The material in question is shareholder information from ICICI Bank of India (I own some ADRs in it). To cope with the rather happy burden of a 40% annual growth rate, the bank's board wants shareholder permission to make some changes in capitalization and the articles of association pertaining to that. There are three proposals before the shareholders (see this PDF if you dare). It's the third one that brought me to my knees:

RESOLVED that pursuant to the provisions of Section 81 and other applicable provisions, if any, of the Companies Act, 1956 (including any amendment thereto or re-enactment thereof), and in accordance with the provisions of the Memorandum and Articles of Association of ICICI Bank Limited (the "Bank") and the regulations/guidelines, if any, prescribed by the Government of India, Reserve Bank of India, Securities and Exchange Board of India and United States Securities and Exchange Commission or any other relevant authority, whether in India or abroad, from time to time, to the extent applicable and subject to approvals, consents, permissions and sanctions as might be required and subject to such conditions as might be prescribed while granting such approvals, consents, permissions and sanctions, the Board of Directors of the Bank (hereinafter referred to as the "Board", which term shall be deemed to include any Committee(s) constituted/to be constituted by the Board to exercise its powers including the powers conferred by this Resolution) is hereby authorised on behalf of the Bank, to create, offer, issue and allot (including by way of Preferential Allotment, Private Placement (including allotment to qualified institutional buyers by way of Qualified Institutional Placement in terms of the Chapter XIII-A of the Securities and Exchange Board of India (Disclosure and Investor Protection) Guidelines, 2000) or Public Issue, with or without provision for reservation on firm and/or competitive basis, of such part of issue and for such categories of persons as may be permitted), in the course of one or more public and/or private offerings in domestic and/or one or more international market(s), equity shares and/or equity shares through depository receipts and/or convertible bonds and/or securities convertible into equity shares at the option of the Bank and/or the holder(s) of such securities, and/or securities linked to equity shares and/or securities with or without detachable/non-detachable warrants with a right exercisable by the warrant-holder to subscribe for equity shares and/or warrants with an option exercisable by the warrant-holder to subscribe for equity shares, exchangeable bonds and/or any instruments or securities representing either equity shares and/or convertible securities linked to equity shares (all of which are hereinafter collectively referred to as "Securities"), to all eligible investors, including residents and/or non-residents and/or institutions/banks and/or incorporated bodies and/or individuals and/or trustees and/or stabilizing agent or otherwise, and whether or not such investors are Members of the Bank, through one or more prospectus and/or letter of offer or circular and/or on public and/or Preferential Allotment and/or private/preferential placement basis, for, or which upon exercise or conversion of all Securities so issued and allotted could give rise to, the issue of an aggregate face value of equity shares not exceeding 25% of the authorised equity share capital of the Bank, as amended by the resolutions of the shareholders of even date such issue and allotment to be made at such time or times, in one or more tranche or tranches, at such price or prices, at market price(s) or at a discount or premium to market price(s), including at the Board's discretion at different price(s) to retail investors defined as such under relevant rules, regulations and guidelines of the relevant authority, in such manner, including allotment to stabilizing agent in terms of green shoe option, if any, exercised by the Bank, and where necessary in consultation with the Book Running Lead Managers and/or Underwriters and/or Stabilizing Agent and/or other Advisors or otherwise on such terms and conditions, including issue of Securities as fully or partly paid, making of calls and manner of appropriation of application money or call money, in respect of different class(es) of investor(s) and/or in respect of different Securities, as the Board may in its absolute discretion decide at the time of issue of the Securities.

RESOLVED FURTHER that …

OK, that's enough — I'll spare you the remaining five RESOLVEDs. I really did try. I made it almost half-way through that first paragraph, desperately hoping to reach a period soon, before my eyes became totally unfocused and my lip began quivering. I believe at the time I was inside three levels of nested parentheses.

If you can get further and would like to advise me what to think of this proposal, I'd appreciate it. I'd wash my hands of them, but my ADRs are up 110% in 10 months, and the way they're still growing…

Does the CIA know about Indian attorneys? Do the interrogators at Gitmo? Forcing prisoners to listen to this probably violates international law, but I'll bet it breaks them faster than Christina Aguillera music. 

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Satellite on the road

Posted by Richard on April 18, 2007

Live TV on your cell phone is so last month. How about live TV in your SUV or minivan? Via satellite? Yes, I'm Sirius. It's coming to a Chrysler dealer near you, it provides high quality of service (QOS) while you're zipping down the highway (unlike other wireless TV solutions), and it's practically guaranteed to keep your rug rats mesmerized until you reach grandma's house. It's called Mobile Digital Television (MDT), and it's even reasonably priced:

Sirius successfully demonstrated satellite mobile television at the 2004 CES, but it lacked one major component – a partner with equal vision to make delivery of the service to the customer a viable commercial reality. Chrysler had that vision. Chrysler realized the most important customers for MDT are not the drivers, nor the front seat passengers, but kids in the backseat. With an increasing number of automobile purchase decisions being made by women (approximately 45% – up from 25% just 15 years ago) and with those decision focusing on family travel, safety and convenience, accommodation the kids becomes a major selling point. Further, today's family structure is increasingly mobile with both parents working, a greater variety of children's activities, and widely separated family members (not to mention the worsening hassle or air travel) driving the desire and demand for high-quality, in-car multi-media entertainment.

In response, Chrysler and Sirius will start augmenting this demand by offering MDT in selected 2008 model year Chrysler Town and Country and Dodge Grand Caravan minivans, followed by the Chrysler 300, Dodge Charger, Dodge Magnum, Jeep Commander and Jeep Grand Cherokee. The MDT hardware price premium will be $470 above a required Chrysler entertainment center that includes dual DVD players and a front seat screen (not to mention several cup holders). The Sirius MDT service will cost $7/month when bundled with the standard $12.95 Sirius Service. However, the first year of service will be free.

The initial programming package will consist of Cartoon Network, Disney Channel, and Nickelodeon, so there's no question who the target audience is. If you're going to have a DVD player in your minivan anyway, the extra $7 a month over the satellite radio subscription is less than the cost of keeping a fresh supply of DVDs on hand for the kids. I'm sure there are lots of people who'd like to have satellite radio, but can't quite justify the cost to themselves. If they're parents, this relatively inexpensive add-on may be just what it takes to get them to sign up.

I hope MDT is a big hit for Sirius, which so far hasn't been one of my better stock picks. It's currently worth less than half what I paid for it in 2005. C'mon, parents! Hurry down to your Chrysler dealer and order one now!

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Insurance scam

Posted by Richard on February 20, 2007

I’m no insurance expert, but I know that flood insurance is a special case. Some time back, the feds effectively preempted the field, and if you want flood insurance, you get it at a federally subsidized rate. Because of that situation, no ordinary property insurance policy covers flood-water damage. You’d think people who live in a highly flood-prone area, such as a Gulf Coast state subject to hurricanes, would know this and gratefully avail themselves of the subsidized, low-cost flood insurance, right? And you’d think those who didn’t bother could expect little sympathy from the courts and public officials, right?

Wrong. And wrong again. In Mississippi, the courts and Attorney General Jim Hood have fallen all over themselves with sympathy for the (voluntarily) uninsured victims of Katrina’s flood waters. As a consequence of some jury awards and coerced settlements negotiated with the AG, State Farm has decided the climate in Mississippi is so hostile that they can’t continue offering homeowner insurance in the state. The future risk is too great.

Attorney General Hood objected to this business decision, and he’s proposed a law to force insurance companies who sell auto insurance in the state to also sell homeowner insurance. Dan Melson took umbrage at this anti-capitalist move:

State Farm is not a charitable organization. They are entitled to charge enough to make a profit – otherwise there is no reason to be in business. If they decide they cannot do that within the environment in a given state, they are entitled to decide to leave. If they can’t do it at all, the correct decision is to go out of business.

Add hefty punitive fines for not wanting to pay out claims for things which weren’t insured, and it’s a miracle that anyone is willing to issue homeowner’s insurance in Mississippi. Make them write homeowner’s insurance in order to write automobile insurance, and some insurers might do it – but others will cancel their policies of automobile insurance. Exactly how bad does the state of Mississippi want their insurance situation to get?

Dan’s right, of course. Hood’s populist grandstanding is both immoral and stupid. The state’s deputy insurance commissioner noted that a similar, but less onerous, law in Florida is driving insurers out of the state already, even though it won’t take effect until 2008. Robert Hartwig, chief economist for the Insurance Institute, doesn’t think such a law will have the desired effect:

Automobile insurance isn’t profitable enough to offset losses in the sale of homeowner insurance in a hurricane-vulnerable region so the company may be inclined to stop selling auto policies if they also must sell homeowner policies there, Hartwig said.

"The only losers in this situation are consumers facing fewer options for automobile insurance," Hartwig said.

I’m pleasantly surprised that Republican Governor Haley Barbour, despite an upcoming re-election campaign, resisted the urge to pander or cave and rejected Democrat Jim Hood’s call for an executive order:

"Having considered my statutory and constitutional emergency powers including the statute you cited in your letter, I have no authority to force a private company to sell its products in the State of Mississippi," Barbour responded in a letter to Hood.

After the epidemic of invertebrateness among Republicans recently, that statement — as cautious as it is — is a breath of fresh air. Bravo, Gov. Barbour!
 

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Dinner with Blanco

Posted by Richard on December 14, 2006

This story really cracked me up:

Call it a sign of the times for Louisiana’s embattled governor: A chance to dine with Gov. Kathleen Blanco fetched a winning bid of $1 at a recent fundraising auction hosted by a group of business leaders.

The president of the Monroe Chamber of Commerce, in northeastern Louisiana, said she called Blanco’s office Tuesday to apologize for a "poor joke gone awry."

"It’s something we deeply regret," chamber president Sue Edmunds said Wednesday. "Our organization has worked very well with the governor. We have been pleased with her efforts on behalf of this community."

Dinner with Blanco was the last item up for bid at the fundraising auction last week. Edmunds said the bidding opened at $1,000 and dropped to $500 before the auctioneer accepted a $1 bid from bank executive Malcolm Maddox, a regional chairman for Capital One.

Edmunds went on to claim that lots of other people were ready to bid more, but the auction ended "abruptly," leaving everyone "stunned." Yeah, right. Immediately after the $1 bid, the auctioneer suddenly closed the bidding, turned on his heel, and walked out, leaving throngs of people frantically waving their hands for a chance to dine with the Guv. Nice try, Ms. Edmunds — very diplomatic of you.

My guess is the timeline was more like this: The auctioneer’s request for a $1000 opening bid was met with stone cold silence, followed by a few giggles and titters. The amendment to $500 garnered more of the same. After getting no response despite his cajoling, the auctioneer reluctantly called for a bid of any amount. That’s when he got the $1 bid from the banker, accompanied by much laughter. The auctioneer began trying to coax another bid: "I’ve got $1. Do I hear $100? … Do I hear $10? … Come on, folks, this is the Governor we’re talking about! And the money’s going to a good cause! … Do I hear $2?" Nothing but laughter. Only then was the bidding closed "abruptly."

The winning bidder is no fool, however. After some sober reflection (and maybe some conversations with Capital One higher-ups on Monday), banker Malcom Maddox increased his donation from $1 to $1000. But he’s going to skip the dinner at the Governor’s mansion. The man does have certain standards, after all.
 

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Got common scents?

Posted by Richard on December 7, 2006

Political correctness and hypersensitivity have reached new heights — or depths — in San Francisco. The city famous for its liberal tolerance and celebration of diversity couldn’t tolerate the capitalist distribution of cookie smells, and the opposition was quite a diverse lot. Monday marked the beginning of an innovative new $300,000 four-week ad campaign at some of the city’s bus shelters. Complaints brought the campaign to a halt by Tuesday evening:

Apparently, not everyone enjoys the smell of oven-fresh chocolate chip cookies while waiting for their bus.

Scented adhesive strips, applied to five Muni bus stops to give commuters a smell of homemade cookies as part of a “Got Milk?” ad campaign, were removed after just 36 hours following complaints from residents with health concerns and others, according to the Municipal Transportation Agency.

Representatives from the California Milk Processor Board, which was behind the ads, said complaints were from groups that are trying to ban all public scents, anti-obesity organizations, diabetes organizations and homeless advocates who argued the smell would leave them hungry and unable to purchase food.

So, here are some questions that occurred to me when I read this story:

  • These groups that object to all scents in public places like bus shelters — have they complained to the MTA yet about the presence of the homeless at these shelters?
  • If they do, will the homeless advocates defend their constituents’ right to stink as a freedom of expression issue?
  • What about the "fat advocacy" organizations — why didn’t they come to the defense of the cookie scent? And do they object to the odiferous homeless as appetite killers?
  • If someone gave away fresh-baked chocolate chip cookies to hungry people at the bus stops, how would the anti-scent, pro-homeless, anti-obesity, diabetes (are they anti or pro?), and fat advocacy groups react? Would they all be at each others’ throats?

I’m just wondering.
 

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Oil from Israel

Posted by Richard on November 22, 2006

Israel isn’t sitting on top of large pools of oil, like most of its Arab neighbors, but they do have about 15 billion tons of oil shale. A couple of weeks ago (yeah, I got the news a bit late), an Israeli company announced it was going ahead with plans for a shale oil processing plant in the Negev. The plant will be the first commercial application of the company’s unique, patented process for creating a light synthetic crude oil from the shale:

A.F.S.K. Hom Tov presented its oil shale processing method on Tuesday, outside Haifa and just down the street from one of the country’s two oil refinery facilities.

"Because the patents for this process belong to (the company), Israel is the most advanced in the world in the effort to create energy from oil shale," Moshe Shahal, a Hom Tov legal representative and a former Israeli energy minister, told United Press International.

Shahal estimated that the company’s Negev Desert facility would begin full-scale production in three to four years, while other countries with oil shale deposits will need five to six years to reach production.

The company said its process is much more environmentally friendly than previous shale extraction processes and costs only $17 per barrel. By comparison, I believe the typical high-temperature, high-pressure shale extraction methods (called retorting) cost about $50 per barrel and have significant environmental problems.

A process that’s that cheap and that doesn’t have the toxic waste or water usage problems of retorting is nothing short of revolutionary. If Hom Tov isn’t just blowing smoke, then people from Colorado, Australia, and Eastern Europe are probably already lined up at their door — not to mention neighboring Jordan, which is in the same boat, oil-resource-wise, as Israel:

Israel has 15 billion tons of oil shale reserves. Jordan, on the other hand, has about 25 billion tons, and the oil shale in Jordan is of higher quality. Shahal met with Jordanian Energy Minister Azmi Khreisat earlier this year, to discuss setting up a plant there.

Sounds like the prospect of a new energy source and large profits can motivate at least some Arabs to cooperate with Israelis.
 

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Talking to a human

Posted by Richard on November 21, 2006

"For directions and store hours, press 1. To make a payment, press 2. For warranty matters, press 3. To hear more options, press 4. To repeat this menu, press 9." You sigh deeply and press 4. Five more menus and countless keypresses later, you hear, "Please hold for the next available representative. The wait time is currently 23 minutes." Aaaargh!

Just in time for the holiday shopping season, the folks at 9News in Denver pointed to a resource that can help you avoid that kind of customer support hell. The gethuman™ project was started by Kayak.com entrepreneur Paul English to work for better customer service phone systems and support. They offer some general tips for finding phone numbers and coping with phone systems, and they have a database of 500 companies’ phone numbers and specific instructions for reaching a human being at each.

They’ve also developed a standard that defines how a phone system should behave. If your business uses a menu system for inbound calls, you can make your callers much happier by paying attention to the gethuman standard.
 

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